Diagnostic Tests (INFO.TXT)

The diagnostic script (file diag.txt) pings a host on the Internet, tests the configured DNS servers and dumps various Windows and NAT32 settings. The tests can take 30 sec or more to complete and your computer must have Internet connectivity at the time. Test results are written to file info.txt in your NAT32 directory. Be sure to attach your latest info.txt file when requesting support, as it contains all the information needed in order to debug your configuration.

Support requests should be sent only via the NAT32 Support Form.

Diagnostic tests can also be run by clicking Help, Diagnostics in a Console window.

Go back